Terms and Conditions

1. About Us

AJ Capital Logistics Ltd provides removals, logistics, collection, delivery, property clearance and waste clearance services.

• Company name: AJ Capital Logistics Ltd
• Business address: 29 Barton Avenue, Romford, RM7 0NB, United Kingdom
• Telephone: 07882 669421
• Email: info@ajcapitallogistics.co.uk

In these Terms and Conditions, “we”, “us” and “our” refer to AJ Capital Logistics Ltd. “Customer”, “you” and “your” refer to the person or business booking or receiving our services.

2. Acceptance of These Terms

These Terms and Conditions apply whenever you request, book, accept a quotation for or use any of our services.

By accepting our quotation, confirming a booking, paying a deposit, allowing our team to begin work or otherwise instructing us to provide services, you confirm that:

• You have read and accepted these Terms and Conditions.
• You are at least 18 years old and legally able to enter into a contract.
• The information and instructions you have provided are complete and accurate.
• You have authority to instruct us in relation to the premises, property and items involved.

Nothing in these terms affects any statutory rights or legal protections that cannot lawfully be excluded or restricted.

3. Our Services

Our services may include:

• Domestic and commercial removals
• Furniture and equipment transportation
• Collection and delivery services
• House, office and property clearances
• Waste and unwanted-item collection
• Loading and unloading
• Packing and related logistics services

The exact services included in your booking will be stated in your quotation, booking confirmation, invoice or written communication from us.

We will provide our services with reasonable care and skill. Any estimated arrival, collection, delivery or completion time is an estimate unless we expressly confirm in writing that it is guaranteed.

4. Quotations and Bookings

Quotations are based on the information you provide, including the number and type of items, property size, access, floor level, parking, distance, labour requirements, waste type and estimated job duration.

Unless stated otherwise, a quotation remains valid for 14 days from the date it is issued.

We may revise the quoted price where:

• Information provided before booking was incomplete or inaccurate.
• There are more items or more waste than originally declared.
• The weight, volume or nature of the items differs materially from the description provided.
• Access, parking, stairs, lifts or carrying distances are different from those disclosed.
• Additional labour, vehicles, journeys, packing or waiting time is required.
• Hazardous, restricted or specialist materials are discovered.
• You request additional services or change the agreed instructions.

A booking is confirmed only after we have issued confirmation and received any required deposit or advance payment.

5. Customer Responsibilities

You are responsible for:

• Providing complete and accurate information before the service.
• Clearly identifying which items must be moved, retained, cleared, recycled or disposed of.
• Ensuring that you own the items or have permission from the owner to move or dispose of them.
• Obtaining permission from landlords, property owners, building management or other relevant persons where required.
• Safely disconnecting appliances unless disconnection has been expressly included in our quotation.
• Removing cash, jewellery, documents, keys, medication, electronic data, sentimental items and other valuables before work begins.
• Packing items securely unless a packing service has been included in the booking.
• Ensuring children, pets and other persons remain safely away from working, loading and unloading areas.
• Informing us about fragile, valuable, dangerous, unusually heavy or specialist items before booking.

We may refuse or suspend work where we reasonably believe the work would be unsafe, unlawful or materially different from the service originally agreed.

6. Property Access and Parking

You must ensure our staff and vehicles have safe, lawful and reasonable access to all relevant premises.

You must inform us before booking about stairs, restricted entrances, narrow hallways, loading restrictions, controlled parking zones, unavailable lifts, long carrying distances or other access issues.

Unless expressly included in the quotation, you are responsible for arranging and paying for parking permits, parking charges, tolls, congestion charges and similar access costs.

Parking penalties may be charged to you where suitable lawful parking was not arranged, the circumstances were within your control and the charge was reasonably incurred while carrying out your instructions.

7. Prohibited and Restricted Items

Unless we have expressly agreed otherwise in writing, we will not knowingly collect, transport, store or dispose of:

• Explosives, ammunition or firearms
• Illegal drugs or unlawfully possessed goods
• Gas cylinders, fuel or highly flammable materials
• Asbestos or suspected asbestos-containing materials
• Clinical, biological or infectious waste
• Toxic chemicals, solvents or hazardous substances
• Unsealed paint or leaking liquids
• Human or animal remains
• Live animals
• Stolen, counterfeit or unlawfully obtained property
• Any item that cannot legally or safely be transported or processed

You must disclose any dangerous, hazardous or regulated material before we provide a quotation.

We may stop work and charge reasonable costs already incurred if undisclosed prohibited or hazardous materials are discovered.

8. Clearance and Discarded Items

You must clearly separate items that are to be retained from items that you authorise us to remove.

When you, or a person who reasonably appears to act with your authority, identifies an item for removal, clearance, recycling or disposal, we are entitled to rely upon that instruction.

We are not responsible for removing an item that was mistakenly included in the clearance where it was identified, placed, labelled or left among the items authorised for removal, unless its removal was caused by our failure to exercise reasonable care and skill.

You must contact us immediately if you believe an item has been removed by mistake.

We will make reasonable efforts to locate the item, but recovery cannot be guaranteed once it has been transported, sorted, transferred, recycled, donated, sold or disposed of.

9. Ownership, Reuse, Donation and Sale of Removed Items

By instructing us to remove an item as unwanted, discarded or for clearance, you confirm that:

• You own the item or have the legal authority and permission required to dispose of it.
• No other person has an ownership, finance, hire-purchase, rental, lease or security interest in the item.
• The item has not been stolen, unlawfully obtained or included without the owner’s permission.
• You permanently give up your ownership rights and any right to reclaim the item after collection.
• You will not be entitled to any payment, proceeds, commission, credit or share of profit arising from the item unless we expressly agreed otherwise in writing before collection.

Subject to applicable waste, environmental and consumer protection laws, we may decide how an authorised clearance item is handled.

We may:

• Reuse it
• Clean or repair it
• Refurbish it
• Recycle it
• Recover parts or materials from it
• Donate it to a charity, organisation or individual
• Transfer it to an authorised third party
• Sell it or otherwise obtain commercial value from it
• Dispose of it through an appropriate authorised facility

Any money or other value received from an item after ownership has transferred to us belongs solely to AJ Capital Logistics Ltd.

The possibility that an item may later be reused, donated, refurbished or sold does not reduce the agreed clearance charge.

Clearance charges cover labour, vehicles, fuel, insurance, administration, sorting, loading, transportation, processing, recycling and disposal responsibilities.

A reusable or saleable item may still require these services and does not automatically have a value that offsets our costs.

If you do not want a particular item to be reused, donated, refurbished or sold, you must tell us in writing before collection. We may accept or decline that instruction and may provide a different price for a disposal-only service.

This section does not authorise us to sell an item that you did not own or did not have authority to dispose of.

You may be responsible for losses, claims and reasonable costs caused by inaccurate information concerning your ownership of an item or authority to dispose of it.

10. Waste Handling and Environmental Compliance

Where collected materials legally constitute waste, we will handle them in accordance with applicable waste-management and environmental requirements.

We may sort collected materials to identify items suitable for reuse, repair, donation, recycling, material recovery or lawful disposal.

We may use authorised waste facilities, recycling facilities, charities, reuse organisations, contractors and other appropriate service partners.

Waste transfer documentation may be completed where legally required. You agree to provide information reasonably required for that documentation, including information about the source, description and nature of the waste.

Additional charges may apply where waste has been incorrectly described or contains restricted, hazardous, contaminated, unusually heavy or specialist materials.

11. Photography, Before-and-After Images and Social Media

We may take photographs or short videos before, during and after providing our services for the following purposes:

• Recording the condition of premises and items
• Documenting the work completed
• Managing quality, safety, complaints and insurance matters
• Demonstrating our removals and clearance services
• Creating before-and-after comparisons
• Promoting our services and completed work

We may use suitable before-and-after photographs and videos of the work, cleared areas, vehicles, equipment and non-identifiable property on:

• Our website
• Our social-media accounts
• Online business profiles
• Digital advertisements
• Printed marketing materials
• Business portfolios and case studies

Images may be cropped, edited, resized or combined with text, branding and graphics, provided they are not used in a misleading, offensive or unlawful manner.

Photographs taken to record the condition of property, protect against claims, document work or manage safety may be retained as business records for as long as reasonably necessary.

Where a person is clearly identifiable and the image is intended for promotional use, we will request appropriate permission before publishing it.

You must tell us before work begins if there are areas of the property that must not be photographed for security, privacy or confidentiality reasons.

You may ask us to stop using a promotional image that identifies you by contacting us at info@ajcapitallogistics.co.uk .

We will consider and process valid requests in accordance with applicable data protection law. We cannot guarantee removal of copies that have already been lawfully printed, shared by third parties, cached, archived or published outside our control.

12. Prices, Deposits and Payments

Prices will be stated in the quotation or booking confirmation. We will tell you whether the quoted price includes VAT where applicable.

We may require a deposit or full payment before confirming or carrying out a booking.

Unless otherwise agreed in writing, the outstanding balance must be paid immediately upon completion of the service.

Additional work or costs reasonably incurred because of inaccurate information, changed instructions, additional items, waiting time, access difficulties or circumstances outside the original scope may be added to the final invoice.

For business customers, overdue invoices may be subject to statutory interest, compensation and reasonable recovery costs where permitted by law.

We may suspend or refuse further services while an undisputed payment remains overdue.

13. Cancellations and Changes

13.1 Cancelling a Booking

You may cancel a booking by contacting us by telephone or email. Your cancellation takes effect when we receive it.

Subject to your statutory cancellation rights, we may retain or charge a reasonable amount covering losses directly resulting from the cancellation, including costs already incurred, reserved labour, reserved vehicles, administration and work that cannot reasonably be reallocated.

Any cancellation charge will be proportionate to the circumstances and will not exceed our reasonably incurred loss.

13.2 Consumer Cooling-Off Rights

If you are a consumer and book online, by telephone or away from our business premises, you may have a legal right to cancel the service contract within 14 days of the date the contract is made.

Where you ask us to begin work during the cancellation period, you expressly request early performance of the service.

If you cancel after work has begun, we may charge a proportionate amount for services supplied up to the time of cancellation.

Where the service has been fully completed during the cancellation period following your express request and acknowledgement, your right to cancel may end once the service has been fully performed, to the extent permitted by law.

13.3 Changes Requested by the Customer

Requests to change the date, address, service scope, number of items or job requirements are subject to availability and may result in a revised quotation.

13.4 Cancellation by Us

We may cancel, postpone or suspend a service where reasonably necessary because of unsafe conditions, severe weather, vehicle failure, staff illness, legal restrictions, non-payment, inaccurate information, abusive behaviour or circumstances beyond our reasonable control.

Where we cancel for reasons not caused by you and cannot provide an alternative service, we will refund amounts paid for services not provided.

14. Delays, Waiting Time and Additional Work

Arrival and completion times are estimates and may be affected by traffic, weather, road closures, vehicle problems, previous jobs, access restrictions and other circumstances.

We will make reasonable efforts to inform you of material delays.

Additional charges may apply for waiting time caused by circumstances within your control, including unavailable keys, delayed access, incomplete packing, unavailable lifts, blocked entrances or nobody being present at the agreed time.

We may stop work if continuing would be unsafe, unlawful or likely to damage property. Reasonable charges may apply for work completed and costs incurred up to that point.

15. Loss and Damage

You must inspect items and premises as soon as reasonably possible after completion of the service.

Any apparent loss or damage should be reported to us promptly with:

• Your name and booking details
• A description of the affected item or property
• Photographs or video where available
• Proof of ownership or value where relevant
• Other information reasonably required to investigate

Prompt notification helps us investigate the circumstances and does not remove or reduce any statutory rights.

We will not normally be responsible for damage resulting from:

• Defective, inadequate or customer-supplied packing
• Existing damage, weakness, wear, deterioration, corrosion or infestation
• The inherent fragility or nature of an item
• Customer instructions given against our reasonable advice
• Appliances, equipment or furniture that were not properly disconnected, secured or prepared
• Items containing undisclosed contents
• Flat-pack furniture being moved while assembled where the risk was explained
• Items handled by the customer or another contractor before, during or after our service

These exclusions apply only where the loss or damage was not caused by our failure to exercise reasonable care and skill.

16. Our Liability

Nothing in these Terms and Conditions excludes or restricts liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of rights that cannot legally be excluded
• Any liability that cannot lawfully be limited

Subject to the paragraph above, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed or that was caused by circumstances outside our reasonable control.

Where services are supplied to a consumer, we do not exclude liability for losses arising from services that we were required to perform with reasonable care and skill.

Where services are supplied wholly for business purposes, we will not be responsible for indirect or consequential loss, loss of profit, loss of revenue, loss of business opportunity, loss of goodwill or loss of anticipated savings, except where such exclusion is prohibited by law.

17. Insurance and High-Value Items

You must tell us in writing before booking about any individual item of unusually high financial, artistic, antique or sentimental value.

We may require photographs, valuations, specialist packing, additional insurance or a revised quotation before agreeing to handle such items.

You remain responsible for arranging suitable insurance for risks or values that are not covered by our applicable insurance policy.

Details of relevant insurance limits or exclusions may be provided on request.

18. Complaints

If you are dissatisfied with our service, please contact us as soon as possible so we can investigate.

Please include:

• Your full name
• Your booking date and service address
• A clear description of the issue
• Relevant photographs, documents or evidence
• The outcome you are requesting

We will acknowledge and investigate complaints within a reasonable period. We may request further information where necessary.

19. Privacy and Personal Data

We collect and process personal information in accordance with our Privacy Policy and applicable data protection law.

Personal information may be used to provide services, manage bookings, process payments, communicate with you, comply with legal obligations, document completed work and handle complaints.

Please read our separate Privacy Policy for further information.

20. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, business practices or legal obligations.

The version applying to your booking will normally be the version provided or published when your booking was confirmed, unless a change is required by law or expressly agreed with you.

The latest version will be published on our website with its effective date.

21. Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising from them are governed by the laws of England and Wales.

If you are a consumer, you may also have the right to bring proceedings in the part of the United Kingdom where you live.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing any right under these terms does not mean that the right has been waived.

22. Contact Us

For questions, cancellation requests or complaints concerning these Terms and Conditions, please contact: